Hello! I’m Michelle Heffner, a UX/UI designer based out of Richmond, VA. I am passionate about creating human-centered designs that provide simple and enjoyable experiences for all.

ServiceNow Service Portal Redesign for a client ITSM project that needed to enhance its customer experience.

Users needed a more automated and streamlined way to report information security incidents.

A UX Design course project that enhanced the social features of Spotify’s desktop app with the goal of increasing user engagement.